Privacy Policy

1. Introduction

Welcome to Ouyi Bags & Packaging ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (www.ouyibags.com) or interact with our OEM/ODM manufacturing services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller Information

3. Information We Collect

We collect information that you voluntarily provide to us when expressing an interest in obtaining information about our custom bag manufacturing, placing an order, or otherwise contacting us.

• Personal Information: Name, email address, phone number, and company name.
• Business & Order Details: Shipping addresses, billing information, tech packs, design files, and order specifications.
• Automatically Collected Data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools (e.g., Google Analytics).

4. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations. We use your data to:

• Facilitate the manufacturing and delivery of your custom orders.
• Respond to your inquiries, send quotes, and offer customer support.
• Send administrative information, such as order updates, shipping invoices, and policy changes.
• Improve our website, product offerings, and user experience.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Service Providers: Third-party shipping and logistics companies (e.g., DHL, FedEx, freight forwarders) necessary to deliver your goods.
• Payment Processors: Secure gateways to process bulk production invoices.
• Legal Obligations: If required by law, court order, or governmental regulation.

6. International Data Transfers

As a manufacturing facility based in Guangzhou, China, your information will be transferred to and processed in China. By engaging with our services, you consent to the transfer of your data to China. We implement standard contractual clauses and strict internal data protection protocols to ensure your data remains secure.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law (such as for tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.

8. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have specific rights regarding your personal information:

• The right to access, update, or delete the information we have on you.
• The right of rectification (correcting inaccurate data).
• The right to object to or restrict processing.
• The right to data portability (receiving a copy of your data in a structured format).
• The right to withdraw consent at any time.

To exercise these rights, please email us at info@ouyibags.com. We will respond to your request within 30 days.

9. Design Privacy & NDA

We respect the intellectual property of our OEM/ODM clients. Your custom designs, tech packs, and brand logos are strictly confidential. We do not share your custom bag designs with other clients or factories, and we are happy to sign a Non-Disclosure Agreement (NDA) upon request prior to sampling.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this policy frequently to be informed of how we are protecting your information.